Our Process in 4 Simple Steps

1️⃣ Upload Your Photo

Share your favorite picture (of yourself, loved ones, or your pet). Our design will be created based on this photo.

2️⃣ We Draw & Embroider

Our skilled artists carefully hand-draw your photo, then our embroidery machines stitch it onto premium fabric — creating a one-of-a-kind design.

3️⃣ Your Order is Ready

Your personalized product is crafted with care and beautifully packaged.

4️⃣ Delivered to Your Door

Your order is safely shipped and arrives straight to your doorstep.

FAQs

✨ How It Works

1️⃣ Place Your Order – Upload your photo & personalize your product.
2️⃣ Design Preview (1–3 business days) – Select “Design Approval” to receive a preview by email + request revisions.
3️⃣ Production (2–5 business days) – We handcraft your order with care.
4️⃣ Shipping – Standard & Express options available at checkout.

👀 Can I Preview My Design?

Absolutely! Toggle the “Approve Your Outline” option on the product page.

  • We’ll send you a preview within 1–3 business days.
  • You can request changes before production begins.

⏳ How Long Does It Take?

  • Design Preview: 1–3 business days (if selected)
  • Production: 2–5 business days
  • Shipping (U.S.): 2–7 business days
  • Shipping (International): 2–3 weeks

💡 In a rush? Choose Expedited Processing + Express Shipping at checkout.

💰 Return Policy

Since each order is made-to-order, we don’t accept returns or cancellations.
But don’t worry — if something’s wrong, just email us 💌 and we’ll make it right.

🌍 Worldwide Shipping

Yes, we ship everywhere! 🌎 Shipping rates & delivery times are calculated at checkout based on your location.